Frequently Asked Questions
Everything you need to know about your Wanbo experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, and you will receive a tracking number via email once your package has shipped.
Does my Wanbo projector come with a warranty?
Yes, all Wanbo electronics are covered by a 12-month limited warranty that protects against manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.
What is your return policy for electronic items?
We offer a 30-day return policy for items in their original packaging and condition. If you are not satisfied with your purchase, please contact our support team to initiate a return authorization.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your protection.
How do I update the firmware on my device?
Firmware updates can be performed directly through the device settings menu under 'System Update' when connected to Wi-Fi. We recommend keeping your device updated for the best performance and latest features.
Do you ship internationally?
Yes, Wanbo ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the recipient.